How to choose your delivery?
We commit to preparing and sending your order within 24 working hours following validation of your payment (Monday to Friday - excluding weekends and public holidays). As soon as your order has been handed over to the carrier, you will receive the shipment tracking by e-mail, so don't forget to check your spam. If you have any questions about delivery or tracking, please contact us by email at contact@cubjeans.com with your order number.
What are the free delivery terms for different countries?
FREE DELIVERY to relay points for all orders over €115 (France, Belgium, Luxembourg, Spain), €300 (Netherlands, Portugal), €400 (Germany, Austria, Italy, Ireland, Sweden).
What are the return procedures for different countries?
- 1st Size/Length Exchange: FREE
- Credit note on order: FREE
Foreseeable delivery times depending on the carriers and the delivery method chosen:
Colissimo home delivery France: home delivery 2 to 3 days
Chronopost relais Europe: relay delivery 3-4 days
DPD domicile : home delivery 2 to 4 days
DHL INTERNATIONAL : home delivery 3 to 7 days
Mondial Relay retrait : relay delivery 4 to 5 days
Delivengo Home: home delivery 4 to 7 days
Colissimo international : home delivery 4 to 8 days
Mondial Relay domicile : home delivery 6 to 7 days
Colissimo Outre Mer : home delivery 11 to 30 days
How can I make a return as easy as possible?
You've received your items but the size or fit doesn't suit you? You have 15 days from the date of receipt of your parcel to return your products to us.
To facilitate your returns and ensure a qualitative follow-up, we invite you to access the returns portal.
Follow the instructions and download your returns label in just a few clicks! To facilitate the processing of your parcel, you can complete and enclose the returns form in your parcel.
If necessary, retype this url in your browser
Prepare the item(s) to be returned in their original packaging, in new, unworn and unwashed condition.
Include the returns form in your parcel. Otherwise, enter your order number, surname, first name and your return request (exchange, credit note or refund).
Log on to the returns portal. Enter your details, the reason for your return and whether you would like an exchange, credit note or refund.
Print the carrier label you received. In the case of an exchange or a credit note, the return postage is free. For a refund, this postage will be deducted from your refund.
Drop off your parcel at a relay point or elsewhere, depending on the carrier option.
As soon as we receive your parcel, you will be refunded using the same method of payment you used to place your order, or your exchange will be prepared for dispatch within two working days.
EXCHANGES AND CREDIT NOTES
At CUB, we do our utmost to satisfy our customers in their search for the right trousers for them. The first exchange of an order is completely free. The cost of return and reshipment are fully covered by CUB and your exchange will be reshipped within 24/48 working hours after receipt and verification of your return (new condition with its labels in its original packaging, bar code visible from the outside). You can request an exchange of colour, size, length or even reference.
If you have chosen a credit note, it will be issued on your customer account on receipt of the returned product.
Return parcel tracking
You can easily track your return parcel by clicking on one of the links below, depending on your preferred language.
French
https://www.coliback.com/retour.php/fr/cubjeans-com-suivi
English
https://www.coliback.com/retour.php/en/cubjeans-com-suivi
German
https://www.coliback.com/retour.php/de/cubjeans-com-suivi
Spanish
REFUND
In the case of a refund, you will be charged for part of the return costs (see table below), which will be deducted from the refund made to the payment method used at the time of purchase approximately 48 hours after receipt of your return.
List of countries and carriers for returns, exchanges and refunds
We remind you that returns are at the Customer's risk. The product must be returned in its original packaging, in its original condition, new, unworn and unwashed, with all its labels attached. If the Customer fails to comply with these return conditions, the refund, or credit note might not be fully issued. The exchange won't be free of charge.
|
Country |
Return for 1st exchange | Return for credit note | Return for refund | Carrier |
| Belgium |
free of charge |
free of charge |
5 € |
Mondial Relay |
| Spain |
free of charge |
free of charge |
5 € |
Mondial Relay |
| Luxemburg |
free of charge |
free of charge |
5 € |
Mondial Relay |
| France |
free of charge |
free of charge |
5 € |
Shop2shop |
| Germany |
free of charge |
free of charge |
5 € |
Mondial Relay |
| Netherland |
free of charge |
free of charge |
5 € |
Shop2shop |
| Greece |
free of charge |
free of charge |
10 € |
DHL eco |
| Lithuania |
free of charge |
free of charge |
10 € |
Shop2shop |
| Portugal |
free of charge |
free of charge |
10 € |
DHL eco |
| Czech Republic |
free of charge |
free of charge |
10 € |
Shop2shop |
| Slovenia |
free of charge |
free of charge |
10 € |
Shop2shop |
| Denmark |
free of charge |
free of charge |
10 € |
Shop2shop |
| Slovakia |
free of charge |
free of charge |
10 € |
Shop2shop |
| Italy |
free of charge |
free of charge |
10 € |
Shop2shop |
| Finland |
free of charge |
free of charge |
10 € |
DHL eco |
| Austria |
free of charge |
free of charge |
10 € |
Shop2shop |
| Sweden |
free of charge |
free of charge |
10 € |
Shop2shop |
| Ireland |
free of charge |
free of charge |
10 € |
Colissimo |
| Poland |
free of charge |
free of charge |
10 € |
Shop2shop |
| united kingdom |
free of charge |
free of charge |
10 € |
DHL eco |
| Bulgaria |
free of charge |
free of charge |
15 € |
Shop2shop |
| Romania |
free of charge |
free of charge |
15 € |
Shop2shop |
| Estonia |
free of charge |
free of charge |
15 € |
Shop2shop |
| Latvia |
free of charge |
free of charge |
15 € |
Shop2shop |
| Other countries |
Ask for a quote |
Ask for a quote |
Ask for a quote |